{"message":"Legal Page","data":{"content":{"title":"Privacy Policy","description":"

At Aqua Pure<\/strong>, we value the privacy of our customers and website and application users. We are committed to handling personal data responsibly, securely, and transparently in accordance with the applicable laws and regulations of the Kingdom of Saudi Arabia<\/strong>.<\/p>

This Privacy Policy explains how Aqua Pure may collect, use, store, protect, and disclose personal data when you use our website, applications, services, or communicate with us.<\/p>

Legal Notice:<\/strong> This is a professional website\/app draft and should be reviewed by a qualified Saudi legal advisor before final publication to ensure full compliance with the Saudi Personal Data Protection Law (PDPL)<\/strong> and its implementing regulations and the actual technologies and services used by Aqua Pure.<\/p><\/blockquote>

1. Scope<\/h3>

This Privacy Policy applies to information collected through:<\/p>

  • Aqua Pure's website.<\/li>
  • Aqua Pure applications.<\/li>
  • Online ordering platforms.<\/li>
  • Delivery services.<\/li>
  • Customer service channels.<\/li>
  • Subscriptions and bottle-exchange services.<\/li>
  • Phone, WhatsApp, and email communications.<\/li>
  • Official digital channels operated by Aqua Pure.<\/li><\/ul>

    2. Personal Data We May Collect<\/h3>

    Depending on the services you use, Aqua Pure may collect:<\/p>

    Contact information<\/strong><\/p>

    • Name.<\/li>
    • Phone number.<\/li>
    • Email address.<\/li>
    • Account information.<\/li><\/ul>

      Delivery information<\/strong><\/p>

      • City.<\/li>
      • District.<\/li>
      • Street.<\/li>
      • Building number.<\/li>
      • Apartment or unit number.<\/li>
      • Delivery-location details.<\/li>
      • Delivery instructions.<\/li><\/ul>

        Order information<\/strong><\/p>

        • Order number.<\/li>
        • Products and quantities.<\/li>
        • Order date and time.<\/li>
        • Order status.<\/li>
        • Delivery details.<\/li>
        • Order value.<\/li>
        • Discounts and coupons.<\/li>
        • Purchase history.<\/li><\/ul>

          Payment information<\/strong><\/p>

          Payment-related information may be processed through approved payment service providers. Aqua Pure may not retain complete payment-card information where payments are processed directly through an authorized third-party payment provider.<\/p>

          3. Automatically Collected Information<\/h3>

          When you visit our website or use our application, certain technical information may be automatically collected, such as:<\/p>

          • IP address.<\/li>
          • Device type.<\/li>
          • Operating system.<\/li>
          • Browser type.<\/li>
          • Language settings.<\/li>
          • Access date and time.<\/li>
          • Pages visited.<\/li>
          • Traffic source.<\/li>
          • Technical performance information.<\/li><\/ul>

            This information may be used for operational, security, analytical, and service-improvement purposes.<\/p>

            4. Cookies<\/h3>

            Aqua Pure may use cookies and similar technologies to:<\/p>

            • Operate essential website functions.<\/li>
            • Remember user preferences.<\/li>
            • Improve website performance.<\/li>
            • Analyze usage.<\/li>
            • Understand customer behavior.<\/li>
            • Improve services and content.<\/li><\/ul>

              Users can manage cookies through their browser settings. Disabling certain cookies may affect some website functionality.<\/p>

              5. How We Use Personal Data<\/h3>

              Aqua Pure may use personal data to:<\/p>

              • Process and fulfill orders.<\/li>
              • Confirm orders.<\/li>
              • Deliver products.<\/li>
              • Provide customer support.<\/li>
              • Process payments and refunds.<\/li>
              • Communicate with customers.<\/li>
              • Improve products and services.<\/li>
              • Analyze website and application performance.<\/li>
              • Prevent fraud and unauthorized activity.<\/li>
              • Protect our systems.<\/li>
              • Send marketing communications where legally permitted or where required consent has been obtained.<\/li>
              • Comply with applicable legal and regulatory requirements.<\/li><\/ul>

                6. WhatsApp & Telephone Communications<\/h3>

                Aqua Pure may use the customer's phone number to confirm orders, coordinate deliveries, provide customer support, and resolve order-related issues.<\/p>

                WhatsApp may be used as an approved communication channel where applicable.<\/p>

                Third-party services such as WhatsApp are also subject to their own terms and privacy policies.<\/p>

                7. Sharing Personal Data<\/h3>

                Aqua Pure does not sell customers' personal data<\/strong>.<\/p>

                Data may be shared where necessary with:<\/p>

                • Delivery providers.<\/li>
                • Payment service providers.<\/li>
                • Technology and hosting providers.<\/li>
                • Order-management and customer-support providers.<\/li>
                • Security and technical service providers.<\/li>
                • Government or regulatory authorities where legally required.<\/li><\/ul>

                  Data sharing is limited, where applicable, to what is necessary for the relevant purpose.<\/p>

                  8. International Data Transfers<\/h3>

                  Some technology or service providers used by Aqua Pure may process or store data outside the Kingdom of Saudi Arabia.<\/p>

                  Where applicable, such processing or transfers will be handled in accordance with the applicable Saudi laws and regulatory requirements.<\/p>

                  9. Data Security<\/h3>

                  Aqua Pure implements reasonable technical and organizational safeguards designed to protect personal data against unauthorized access, loss, misuse, alteration, disclosure, or destruction.<\/p>

                  Security measures may include encryption, access controls, authentication, monitoring, backups, network security, and access-right reviews.<\/p>

                  However, no electronic system or internet transmission can be guaranteed to be completely secure.<\/p>

                  10. Data Retention<\/h3>

                  Aqua Pure retains personal data for as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws and regulations.<\/p>

                  Certain information may be retained longer for legal, accounting, operational, dispute-resolution, or rights-protection purposes.<\/p>

                  When data is no longer required, it will be deleted, destroyed, or anonymized in accordance with applicable procedures.<\/p>

                  11. Your Privacy Rights<\/h3>

                  Subject to applicable laws and regulations, users may have rights regarding their personal data, including rights to:<\/p>

                  • Know how personal data is collected and used.<\/li>
                  • Request access to personal data.<\/li>
                  • Request correction of inaccurate data.<\/li>
                  • Request data updates.<\/li>
                  • Request deletion or destruction where legally permitted.<\/li>
                  • Object to or restrict certain processing where applicable.<\/li>
                  • Withdraw consent where processing is based on consent, subject to applicable legal and operational consequences.<\/li><\/ul>

                    Requests may be subject to identity verification and applicable legal requirements.<\/p>

                    12. Accuracy of Personal Data<\/h3>

                    Customers are responsible for providing accurate and up-to-date information.<\/p>

                    Customers should update information such as phone numbers, email addresses, and delivery addresses whenever necessary.<\/p>

                    13. Children's Privacy<\/h3>

                    Aqua Pure services are primarily intended for adult customers, businesses, and organizations.<\/p>

                    Aqua Pure does not intentionally seek to collect children's personal data without an appropriate legal basis, parental consent, or other requirements applicable under Saudi law.<\/p>

                    14. Third-Party Links<\/h3>

                    Our website may contain links to third-party websites or services.<\/p>

                    When you access an external service, its own privacy policy and terms will apply.<\/p>

                    Aqua Pure is not responsible for the privacy practices of third-party websites.<\/p>

                    15. Marketing Communications<\/h3>

                    Where legally permitted or where required consent has been obtained, Aqua Pure may send:<\/p>

                    • Promotions.<\/li>
                    • Discounts.<\/li>
                    • New product announcements.<\/li>
                    • Service updates.<\/li>
                    • Marketing campaigns.<\/li><\/ul>

                      Customers may unsubscribe from marketing communications at any time using the available unsubscribe mechanism or by contacting customer service.<\/p>

                      Essential service communications related to orders, accounts, and transactions may still be sent when necessary.<\/p>

                      16. Data Breaches & Security Incidents<\/h3>

                      In the event of a personal-data breach or security incident, Aqua Pure will handle the incident in accordance with its internal procedures and applicable legal and regulatory requirements, including taking appropriate measures to mitigate its impact and notifying relevant authorities or affected individuals where legally required.<\/p>

                      17. Changes to This Privacy Policy<\/h3>

                      Aqua Pure may update this Privacy Policy from time to time due to changes in:<\/p>

                      • Services.<\/li>
                      • Technology.<\/li>
                      • Products.<\/li>
                      • Applicable laws and regulations.<\/li>
                      • Data-protection practices.<\/li><\/ul>

                        The updated version will be published on the website with a revised \"Last Updated\" date.<\/p>

                        18. Contact Us<\/h3>

                        For privacy-related questions, personal-data requests, or requests to exercise applicable privacy rights:<\/p>

                        \ud83d\udcde Phone:<\/strong> 0114222869
                        \ud83d\udcac WhatsApp:<\/strong> 0114222869
                        \u2709\ufe0f Email:<\/strong> Support@aquapure.com.sa<\/strong><\/p>

                        For privacy requests, customers may use \"Privacy Request\"<\/strong> in the email subject where appropriate.<\/p>

                        Additional information may be requested to verify the identity of the requester and protect customer data from unauthorized access.<\/p>

                        19. Governing Law<\/h3>

                        This Privacy Policy is governed by the applicable laws and regulations of the Kingdom of Saudi Arabia<\/strong>, including applicable laws relating to personal-data protection, e-commerce, and cybersecurity\/information crimes, as relevant to the services provided by Aqua Pure.<\/p>

                         <\/h2>

                        Last Updated: September 2026<\/p>"}}}